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Cannot play VOD movies, but TV shows work fine Genie HR44

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I have read about every topic in this forum as well as done extensive Google searches.


Genie HR 44

Netgear WNDR3400 Router

 

I can view VOD TV shows fine but movies do not work. DirecTV tech support said I need to call Charter ISP and have them open UDP Port 1701 4-LT2P. Charter said it is open but that I need to configure my router to do this. They will not help me unless I lease their router for $5 per month. A little frustrating as I already own my modem.

 

The Router is out of warranty so will need to pay for tech support by Netgear. Last time I had an issue it was ~$45 and I was on the phone for 45 minutes (different problem than this).

 

From reading the user manual, ports are blocked by default unless receiving a request from my iMAC...such as using Safari, IE, etc.

 

Has anyone successfully done this with a Netgear router?


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