I use rio all the time since they gave us new app not everything works the way it used to so I have to go into rio if i want to see who was the last tech that visited the job. It is helpful to techs to find out if someone has gone on a job behind them to find out if this issue could have been resolved when they were there or if they could improve in anyway. I still have to use rio to resend authorization & select none in the customer selected protection plan if the customer does not want it or already has it od does not wish to upgrade protection plan because the new app does not give a none option to select. Also if a previous tech went to the job & selected property owned then the job got reschedualed when I show up I have to use rio to change the property to rent so I can then obtain a signature for lanlord permission in the new app fstp. Also new subdivisions are popping up all the time that can not be found on google map something helpfull would be to know what is the nearest cross street &/or name of subdivision
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