I know I'm a contractor... but the custome work order was approved thought the dtv office by the site manager. I'm my case what it comes down to is if the customer pitches a fit about it or not. I go off those guidelines, and the contract company that I contract though. most of the time the customer gets a little bummed and will nag me the entire install, I still collect my money. there is no justification from anyone to justify the midrange of free work, its a want not a need.
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