You need to get either the original installer back out there to finish their job, or escalate it up through the food chain, to get a different company, to make what you are paying your hard earned money for, to work like it should be, by the contract that Direct agreed to, when you signed up with them.
If it comes down to that they are not able to resolve the issue, due to they are not able to uphold their end of a legal binding agreement, they (Direct) should release you with no harm (no fees for not upholding their side of the agreement).
Now there is a couple of apps for both the iPhone and Android phones, that will show you in the sky, where the Satellites are in your field of view, when facing South, looking up at around a 35-42 ° angle from the ground.