Sorry to hear you're having trouble. I suggest first reset modem, then router. While thats going plug in Ethernet cable from router to hr24, red button reset. Restore defaults, repeat network setup WPS if possible. If that doesn't get it temporarily disable firewall, make sure no Mac address filtering, dynamic instead of static IP and DNS, all default policies on network, turn off all other internet connected equipment. Once you get connected start adding your setup back one setting/device/policy at a time until you find root cause. Luck to you, please post results, thanks
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