On a number of occasions lately a show in my playlist will say that I have 2 episodes but then when you click on the folder to see the episodes, I actually only have one episode recorded.
It's almost like it's not reducing the count when I delete an episode. Has anyone seen this before? I've had an HR-20 (still do), and HR-24 and now an HR-44 and I have never seen this happen in all the years I've had an HD-DVR. I wonder if there was a software update that messed this up.
A known bug that's acknowledged?
First thing to try is resetting your DVR/Receiver using the red button behind the front panel access card door. See if that helps. ( on side panel on H25 receivers
OK I will. I suppose I should always try that first. LOL
Have no idea what you're talking about regarding writing help. Are you the correct forum?
Ignore that, that is SPAM
‘shannon01’,
Different software versions for different models makes sense to me. I was just repeating what I was told by DirecTV’s so-called experts, with regard to the statement that all DVRs run off the same software, regardless of make, model, etc. All right, I’ve got 2 posts now that say someone’s HR22 is working okay – just keeping count to relay to DirecTV during my next telephone call:)
p.s. Running all the BIST tests was also one of the first things I did when the problem first started, and I ran every one listed that I could find on the various diagnostic screens, including several long tests of the hard drive. The only error that ever came up after running all the tests was one of the same error messages I receive when running the simple diagnostic test through the regular system menu screen. That was 'no phone line or dial tone found' (presumed to be related to of course the Caller ID function). Wouldn't seem like that would have anything to do with the hard drive.
I discovered that the problem is nor happening for me with other networks, including NBC. This pausing trick seems to work though. I paused the show for abou 25 seconds and the problem went away until I paused it again alter and rewound a bit. Then I had to pause it again for 25 seconds to make the issue disappear again.
What a hassle!
I have been having this problem for over a year now. I try watching a program recorded on the local channels and it will pixilate and stop for several seconds. it is very annoying. I was hoping Direct would do an upgrade to fix this problem but they have not. I have done all the normal things to try to fix it but nothing worked. Are you having this problem also. I am in Ukiah CA and my local channels are out of the San Francisco Bay Area.
I have been having very slow download speeds with my on demand. It is taking hours to download a movie, and it is not possible to "Watch now" because it buffers so badly.
I have CenturyLink internet. Testing at 18Mbps wifi and 20Mbps wired. I can hook up my DirecTv either way.
Current setup: I have the CenturyLink modem/router wired to the DirecTV cinema kit. The cinema kit is then coax connected to the HR34 receiver.
Any suggestions on ports to open (and description on how, if at all possible), firewalls, etc that might be slowing this down. Should I connect right to the 34? Is that possible? etc...
I see many people here with what looks like similar issues, but no resolution yet. I dont need to it download a movie in 5 minutes. But it would be nice to be able to watch it right away and have it stay ahead.
Thanks in advance!
Yeah, as @litzdog911 says, this is a problem with the company who inputs the program descriptions. There is starting to be trouble with many program descriptions, lately, which, unfortunately, causes lots of program recording snafus......
When in doubt, reboot. This is a good motto for any piece of electronics. Let us know how this works. I, for one, am interested in the results.
When was the last time you did a speed check on your network?
It's an old thread, but thank you, seneca5boy!
Two different installers, and several phone support people at Directv couldn't answer this question a year after you did.
I found this, and it works for my 2014 RVU Samsung and the rc72 remote. As you said, the B and C buttons access the DT menu and Playlist on the Samsung remote, but now I can use the rc72 too. Thanks again!
I have recently had this same issue while recording On Demand shows. Examples: HBO's Hung - Season 1, episode 10. Pivot's "Please Like Me" Season 2, episode 3. I have done everything to get these shows to play, including deleting the recording and resetting my system and re-recording them. Nothing works. Very frustrating and DirecTV support has been no help.
I did a speed test last night, while I was trying to figure this out. However, I had similar issues when I had Chater internet a month or two ago. I assumed it was the internet at that time, but now suspect it is something on DTv's end, or the box, or a wrong setup. I have a new router/modem as well, so everything on the internet end changed, but no performance change. (If that makes sense)
My DVR occasionally does not record the whole scheduled show. Happens mostly with Snapped, Fast & Loud and most recently, American Horror Story. AHS said it was 1:23 and my DVR recorded 56 minutes. it shows 1:23 on the bar when fast forwarding, but at 56 mins, it asks if i want to delete. Missed the whole last part of the show. Spent 30 mins on the phone with customer support last night. My answer was "this is a technical problem and our technicians are working on it. Call back in a week if it is still happening." Sounds like a blanket answer to me. Anyone else have this problem/know what to do to fix it?
I suggest resetting your modem then your router (if they're not a combo) by holding reset button on modem for 10+ seconds then unplugging router for 30 seconds, then go to menu>settings&help>settings>restore defaults on receiver> repeat network setup>wps, follow onscreen prompts
Thanks for the suggestion. I did reset the router multiple times last night, but I will try to restore the defaults on the receiver tonight and report back.
Thanks again